How to choose a settlement agent in Perth: 7 questions every buyer & seller should ask

Buying or selling a property is one of the biggest financial decisions you'll ever make. Yet when it comes to choosing a settlement agent (also known as a conveyancer), many people simply go with the first recommendation they're given, or the cheapest quote they can find. The reality is that not all settlement agents offer the same level of service, communication, or expertise.

Whether you're buying your first home in Joondalup, selling an investment property in Hillarys, or upgrading locally around Mullaloo, the right settlement agent can make the difference between a smooth, stress-free experience and one filled with unnecessary delays and frustration.

So how do you choose a settlement agent in Perth? Here are seven questions worth asking before you make your decision.

What does a settlement agent actually do?

Before choosing one, it helps to understand their role. We’ve gone into more detail about what your conveyancer does over on another blog, but simply put… Your settlement agent (also known as a conveyancer) manages the legal and administrative process of transferring property ownership from the seller to the buyer. They liaise with banks, real estate agents and government departments, prepare legal documents, arrange electronic settlement through PEXA, calculate settlement figures and ensure your transaction complies with Western Australian property law.

While every licensed settlement agent can perform these core functions, the quality of communication, advice and support can vary significantly.

1. Who will actually be looking after my file?

One of the most important questions you can ask is who you'll actually be dealing with throughout the transaction. Some larger firms operate using teams, meaning you may speak with someone different each time you call. Other settlement agencies assign a single conveyancer to manage your file from beginning to end.

Neither approach is inherently right or wrong, but it's worth understanding what to expect. Having one dedicated point of contact often means they already know your circumstances, can answer questions more quickly and succinctly, and provide consistent advice throughout the transaction. When you're already juggling finance, inspections and moving house, not having to explain your situation to multiple people can make the process much less stressful.

2. What experience do they have with transactions like mine?

Not every property transaction is straightforward. While most settlements follow a standard process or a similar cadence, each one has its own nuances, particularly where trusts, companies, SMSFs, related-party transfers, deceased estates, or off-the-plan purchases are involved. Ask whether your conveyancer regularly handles transactions similar to yours.

A settlement agent who understands the nuances of more complex matters can often identify potential issues before they become expensive problems. Even if your purchase seems straightforward, local knowledge of WA-specific legislation is invaluable. Property laws and transfer duty rules differ greatly between states, so it's important your advice is tailored to Western Australia.

3. What's included in the quote?

Price is naturally an important consideration, but the cheapest quote isn't always the best value. When comparing quotes, it’s important to ask questions such as:

• What does your professional fee cover?

• Are there any additional disbursements that might apply?

• Are electronic settlement fees included?

• Are ID verification costs included?

• Are there any extra charges if complications arise?

A slightly higher upfront quote that includes everything can often work out better value than a cheaper quote with numerous additional costs added later. Transparency is important, and a good settlement agent will clearly explain what you're paying for and why.

4. How will they keep me updated?

One of the biggest frustrations buyers and sellers experience is simply not knowing what's happening. Ask how your settlement agent communicates throughout the transaction. Will they:

• Call you at important milestones?

• Respond promptly to emails?

• Provide progress updates, even when there’s nothing to say?

• Let you know if something changes?

Good communication doesn't necessarily mean daily updates. It means you know what's happening and when important deadlines are approaching, and you're proactively advised when you need to take certain action.

A proactive conveyancer will answer your questions before you even think to ask them.

5. What security measures do they have in place?

Property fraud is unfortunately becoming more sophisticated, making security one of the most important factors to consider. Ask your settlement agent how they protect your personal information and your money. They should be able to explain in detail practices such as:

• Secure Verification of Identity processes

• Digital signing platforms

• Secure client portals

• Never sending trust account details by email

• Strong cyber security practices

At North Shore Conveyancing, for example, we've partnered with easyAML, powered by Scantek, to complete all client ID checks, even when clients visit us in person. Scantek is ISO 27001 certified, stores data securely in Australia, and means we don't keep copies of your identification documents on our local devices.

These may seem like small details, but they provide an additional layer of protection for your personal information.

6. Do they offer support before I sign the contract?

Many people assume they only need a settlement agent after their offer has been accepted. In reality, one of the most valuable times to involve your conveyancer is before you sign. A pre-contract review can identify issues such as:

• Unusual special conditions

• Unrealistic finance deadlines

• Errors in buyer names

• Outdated strata documents

• Title issues and encumbrances affecting the property

We've seen buyers avoid significant problems simply by seeking advice before committing to the contract. Choosing a settlement agent who is happy to answer questions early can save considerable time, stress and money later.

7. What do previous clients say?

Online reviews are one of the best ways to understand what working with a settlement agent is actually like. Rather than focusing only on star ratings, read the reviews themselves. Look for comments about communication, responsiveness and whether clients felt supported throughout the process.

Consistently detailed reviews often tell you far more than a simple five-star rating. You can take a look at North Shore Conveyancing's reviews here.

Questions to ask before choosing a settlement agent

Before making your decision, consider asking:

1. Who will personally manage my file?

2. Do you regularly handle transactions like mine?

3. What's included in your quote?

4. How will you keep me updated?

5. What security measures do you have in place?

6. Can you review my contract before I sign?

7. How do your clients describe working with you?

These questions (and how your prospective conveyancer is able to answer them) will give you a much clearer picture of the service you'll receive if you choose to engage with that provider.

FAQ: Choosing a settlement agent in Perth

How do I choose a settlement agent in Perth?

Look beyond price. Consider experience, communication, security, reviews, transparency and whether you'll have one dedicated point of contact throughout your transaction.

Do I have to use the settlement agent recommended by the real estate agent?

No. You are free to appoint any settlement agent you choose.

Is the cheapest settlement agent the best option?

Not necessarily. Compare what's included in the quote, the level of service offered, and the conveyancer's experience, not just the price.

When should I appoint a settlement agent?

Ideally before you sign your Offer and Acceptance. This allows your conveyancer to review the contract and identify any issues before you're legally committed.

Can a settlement agent help before my offer is accepted?

Yes. Many settlement agents, including North Shore Conveyancing, offer pre-contract reviews to help buyers understand the contract before signing.

Choosing the right settlement agent matters more than most people realise

A property settlement involves far more than paperwork. Buyers and sellers need someone in their corner who can explain the process clearly, identify potential issues early and help your transaction stay on track from beginning to end. If you're buying or selling property in Perth, take the time to choose a settlement agent who offers more than just a competitive price. Experience, communication, security and personalised service make more difference than you realise, especially if challenges pop up along the way.

At North Shore Conveyancing, we support buyers and sellers across Perth with practical advice, secure technology and personalised service from contract review through to settlement. If you're preparing to buy or sell and would like a complimentary pre-contract review, contact Katelyn today.