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Privacy Policy

1. Introduction

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North Shore Conveyancing Pty Ltd ("North Shore Conveyancing", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose your personal information when you:

  • visit our website;

  • request a conveyancing quote;

  • submit a contract for our complimentary Contract Review service;

  • engage us to provide settlement or conveyancing services;

  • subscribe to our mailing list; or

  • otherwise communicate with us.

 

By using our website or providing your personal information, you acknowledge that you have read this Privacy Policy.

 

2. Who We Are

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North Shore Conveyancing Pty Ltd ABN: 57 686 791 408

Email: katelyn@northshoreconvey.com.au

Phone: 0421 981 900

Website: www.northshoreconvey.com.au

 

3. What Personal Information We Collect

 

Depending on the services you request, we may collect:

  • Contact Information, including your full name, address, email address and/or telephone number

  • Property Information, including the property address, purchase or sale details, contract documentation. settlement date

 

Where required by law or for settlement purposes, we may collect:

  • Driver's licence

  • Passport

  • Medicare card

  • Birth certificate

  • Other government-issued identification

 

Identity verification is completed using secure third-party verification providers.

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Financial Information: where necessary for settlement, we may collect:

  • Bank account details

  • Mortgage information or loan details

  • Financial institution information

 

Importantly, North Shore Conveyancing will never send new or amended trust account details by email. We recommend independently verifying any payment instructions by telephone using a trusted phone number.

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We collect information you provide when you:

  • Complete website forms

  • Upload contract documents

  • Request a quote

  • Send us emails

  • Telephone our office

  • Subscribe to our newsletter.

 

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on our website

  • Referral source

 

This information is generally collected in an aggregated, non-identifiable form using Google Analytics.

 

4. Why We Collect Your Information

 

We collect personal information so we can:

  • Provide conveyancing and settlement services;

  • Review residential Offer & Acceptance contracts;

  • Prepare quotations;

  • Verify your identity where required by law;

  • Comply with legal and regulatory obligations;

  • Communicate with you about your matter;

  • Improve our website and services;

  • Respond to enquiries;

  • Send marketing communications where you have consented.

 

5. Contract Review Service

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If you upload a contract through our website, we collect the information necessary to review your residential Offer & Acceptance. The documents you provide are used solely for the purpose of completing the requested contract review unless you later engage us to act on your settlement.  We ask that you only provide documents relevant to your property transaction.

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6. Identity Verification

 

As a licensed settlement agent, we are legally required to verify the identity of our clients.  To assist with this process we use secure third-party identity verification providers, including easyAML.  Identity documents are collected, processed and stored in accordance with applicable privacy laws and regulatory requirements.

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7. Cookies and Analytics

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Our website uses cookies and similar technologies to improve your browsing experience.  Cookies help us:

  • Understand how visitors use our website;

  • Improve website functionality;

  • Measure website performance.

 

We currently use Google Analytics and Google Search Console.  You can control cookies through your browser settings.

 

8. Marketing Communications

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If you choose to subscribe to our mailing list, we may send you property settlement tips, educational articles, company news and/or service updates.  Marketing emails are managed through MailerLite.  You may unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us directly.

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9. Who We Share Information With

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We only disclose personal information where reasonably necessary to provide our services or where required by law.  This may include:

  • Financial institutions;

  • Mortgage brokers;

  • Real estate agents;

  • Landgate;

  • PEXA;

  • Government agencies;

  • Local authorities;

  • Water Corporation;

  • Other parties involved in your property transaction.

 

We also use trusted service providers to assist in delivering our services, including:

  • Wix

  • Microsoft 365

  • Google Drive

  • Google Analytics

  • Google Search Console

  • MailerLite

  • DocuSign

  • easyAML

  • Realtime Conveyancer

  • PEXA

 

These providers may store or process information on our behalf in accordance with their own privacy policies.

 

10. Overseas Disclosure

 

Some third-party providers we use may store or process information using infrastructure located outside Australia.  Where this occurs, we take reasonable steps to ensure appropriate privacy safeguards are in place.

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11. Data Security

 

Protecting your information is extremely important to us.  We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures include:

  • Secure cloud-based systems;

  • Encrypted communications where available;

  • Secure document storage;

  • Password-protected systems;

  • Access controls;

  • Identity verification procedures.

 

Despite these measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

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12. Retention of Information

 

We retain personal information for as long as necessary to:

  • Provide our services;

  • Comply with legal obligations;

  • Resolve disputes;

  • Maintain appropriate business records.

 

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

 

13. Accessing or Correcting Your Information

You may request access to the personal information we hold about you.  If any information is inaccurate or incomplete, you may ask us to correct it.

Requests can be made by contacting us using the details below.

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14. Third-Party Websites

 

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies separately.

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15. Children's Privacy

Our services are intended for adults involved in property transactions.  We do not knowingly collect personal information from children.

 

16. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time. The latest version will always be published on our website.

 

17. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

North Shore Conveyancing Pty Ltd

Email: katelyn@northshoreconvey.com.au

Phone: 0421 981 900

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18. Privacy Complaints

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If you believe we have breached your privacy rights, please contact us first so we can investigate your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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